Uber’s latest feature: Your rating

For the first time, Uber is allowing its customers to see how many five-star ratings they’ve received from drivers — as well as how many shameful one-star reviews they’ve racked up.

For years, the two-way rating system has fueled Uber’s power over its riders and drivers. Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings. Now, Uber is offering its customers fresh insight into how they are perceived by drivers.

Customers will be able to access a breakdown of their average ratings in the Uber app’s new privacy menu, which will be available to customers globally starting today.

To access the Privacy Center and ratings breakdown in the app, go to the settings menu, tap “Privacy,” and then “Privacy Center.” Then, swipe to the right and click on the “Would you like to see a summary of how you use Uber” tile. Scroll down to the “Browse your data” section and tap on “View my ratings” to see the breakdown.

In the interest of transparency, I found my own ratings breakdown and am publishing it below. Apparently, I’m well-liked, which will no doubt come as a shock to my many haters.

Andrew J. Hawkins

If you looked at your ratings breakdown and were aghast at what you found, Uber has some tips for how to improve your standing.

Uber had been experimenting with different ways for riders and drivers to give feedback to each other for years. In 2017, the company introduced a feature that allowed drivers to offer additional comments to riders regarding their behavior. Drivers would choose from a list of reasons: “wait time,” “patience,” “number of riders,” “attitude,” “wanted new route,” or “other.” If a rider gets the same “tag” twice within 30 days, a notification would appear when they open the Uber app to let them know that their behavior is affecting their rating.