From Duke Energy
In Summary:
Duke Energy Florida has removed storm cost recovery charges from customer bills, reducing monthly costs for residential users. Despite the decrease, the company continues to promote assistance programs, having delivered nearly $30.5 million in aid to about 31,000 customers in 2025. Customers can access support through programs such as LIHEAP, the Share the Light Fund, and flexible payment options designed to ease financial strain.
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Since Duke Energy Florida’s storm cost recovery charges were removed from customer bills as of February, dropping residential bills by approximately $44 per 1,000 kWh, additional bill assistance resources are available for eligible customers who may continue to face payment challenges.
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In 2025, nearly $30.5 million was delivered to support approximately 31,000 customers.
Duke Energy Florida partners with community organizations and assistance programs to help eligible customers access financial resources and support, including the Share The Light Fund, the Low Income Home Energy Assistance Program (LIHEAP), FL211.org, and more.
How to get help
Duke Energy Florida works with a variety of partners to help connect eligible customers with financial assistance for their energy bills. These partnerships help ensure support reaches families who may be experiencing temporary financial hardship or unexpected challenges.
“We know that unexpected challenges can arise, and we’re committed to standing by our customers when they need it most,” said Melissa Seixas, president, Duke Energy Florida. “These programs help provide a safety net for families navigating temporary hardship while keeping their households running.”
To explore payment assistance resources, including Share the Light Fund, 211.org, LIHEAP, and more, customers can visit Duke Energy’s Payment Assistance Finder.
Additional support
In addition to financial assistance programs, Duke Energy also offers:
- Installment Plans: Provides flexibility with paying energy bills to help make monthly payments more comfortable
- Due Date Extensions: Extends your payment due date by one to 10 business days
- Seasonal Savings Tips: From energy usage tracking to a live view into your energy dashboard, additional resources provide transparency and tips to help reduce everyday energy usage to lower your bill during the winter chill and heat of the summer
Customers are encouraged to seek help early to find the best option that fits their needs.
Key Points:
- Storm cost recovery charges were removed in February, lowering bills by about $44 per 1,000 kWh.
- Nearly $30.5 million in assistance supported approximately 31,000 customers in 2025.
- Assistance programs include LIHEAP, Share the Light Fund, and FL211.org resources.
- Additional options include installment plans, due date extensions, and energy-saving tools.
- Duke Energy encourages customers to seek help early to find the best support options.
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, owns 12,500 megawatts of energy capacity, supplying electricity to 2 million residential, commercial, and industrial customers across a 13,000-square-mile service area in Florida.
More information is available at duke-energy.com.
