– Power outages currently total 1 million; more than 375,000 customers restored already
– More than 12,000 workers focused on Duke Energy Florida effort

 Duke Energy has announced power restoration times for specific areas in Florida following the damage from Hurricane Irma.

The company has restored power to more than 375,000 customers. It is currently reporting an estimated 1 million customers without power as of mid-day Tuesday. Crews will continue to work non-stop to safely and quickly restore service.

Times of restoration:

The company expects to complete power restoration to essentially all Duke Energy Florida customers in the following areas:
• By midnight Friday, Sept. 15: The western portion of its service area. This includes Pinellas and Pasco counties
By midnight Sunday, Sept. 17: central and northern portions of the service area. This includes Alachua, Bay, Brevard, Citrus, Columbia, Dixie, Flagler, Franklin, Gilchrist, Gulf, Hamilton, Hernando, Jefferson, Lafayette, Lake, Leon, Levy, Madison, Marion, Orange, Osceola, Polk, Seminole, Sumter, Suwannee, Taylor, Volusia, and Wakulla counties.
• Restoration in the severely impacted areas of Hardee and Highlands County may extend beyond Sunday due to rebuilding the electrical system that suffered significant damage in those areas.

“Our crews are focused on restoring the largest amount of customers each day and that means some customers will see their service restored much earlier,” said Harry Sideris, Duke Energy Florida president. “As crews respond to make repairs and restore service, specific estimated times of restoration will be updated for individual areas and customers. We have a workforce of more than 12,000 committed to this restoration effort. We are not stopping until the job is complete.”

Due to the heavy volume of outages and technology issues, the company’s online reporting tool is not updating properly. Outage numbers on the automated system do not reflect actual amounts of customers restored. Until corrected, the company will send out updated outage numbers throughout the day via its online channels.

For company updates, resources, videos and additional information, visit news.duke-energy.com/irma.

Duke Energy on Twitter, LinkedIn, Instagram and Facebook.

Outage reporting and status updates
At any time, customers without power can report their outage by:
Texting OUT to 57801 (standard text and data charges may apply)

Restoration process
After assessing damage, Duke Energy will first restore power to critical infrastructure – such as emergency centers, fire stations, hospitals, water treatment and other public safety and health facilities.

The company simultaneously will safely repair major power transmission lines, damaged substations and other large-scale electrical equipment to restore power to the largest number of customers, as quickly as possible.

Work to restore power to small pockets of customers will soon follow the large-scale repairs. For customers in the hardest-hit areas that require rebuilding the system, this may take a week or more. Read more for further details.

Duke Energy is working closely with local emergency management officials and public safety agencies in multiple Florida cities and towns, ensuring a coordinated and collaborative damage assessment and power restoration process.

Downed power lines are hazardous
Duke Energy reminds customers and the public to stay away from downed power lines that have fallen or are sagging, and to consider all power lines – and trees, limbs or anything in contact with power lines – energized and dangerous.
If a power line falls across a vehicle you’re in, stay in the car. If you MUST get out of the car due to a fire or other immediate life-threatening situation, try to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.

Flooding safety tips
• Turn off your power at the circuit breaker panel or fuse box if rising water threatens your home or if you evacuate your home.
• Stay away from downed power lines and electrical wires. DO NOT drive over or stand near downed power lines. Electric current passes easily through water.
• Never replace a fuse or touch a circuit breaker with wet hands or while standing on a wet or damp surface.
• Do not try to drive through flooded areas; most flood-related deaths occur in automobiles.
• If your home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make necessary repairs and obtain verification from your local building inspection authority before power can be restored.

Customers using generators
If you use a generator at home to provide power until your service is restored, please watch for utility crews and turn the generator off when crews are in your area. The electrical load on the power lines can be dangerous for crews making repairs. The excess electricity created by a generator can feed back onto the electric lines, severely injuring a line technician who might be working on a power line, believing it to be de-energized.


  1. Welcome, welcome, welcome! Get er done! Let’s get the power restored so everything will be back to normal. I am going to dedicate a song from my old teenaged crush from yester year days, Glen Campbell, the song, Wichita Lineman, for all of the hard working power company linemen.

  2. I can’t afford $20 per day for my generator to work for my son’s oxygen tank and my breathing machine. I am a disabled veteran 100% with multiple medical problens including PTSD.

    I am going crazy

  3. Really is this the Plan, the news title says QUOTE “Duke Energy announces power restoration plans for Orange County” UNQUOTE
    Orange County is one word in this meaningless update. Please provide some details that sound like a plan.

  4. You want to see how a real energy company keeps their customers informed? Check out the SECO Energy site. They create a daily restoration plan map for their customers, showing who can expect restoration in their area BY THE DAY. This “we expect to have power restored by Sunday evening” BS seems to hold an unspoken “or maybe not” in its meaning. Do better, Duke.

  5. Why have we not seen one truck in Apopka? A lot of these older people with health problems just staying outside looking for hope and nothing. And my parents can see two major roads from there house! And nothing! She called and was told we don’t know the problem. Of course you don’t you not sent any trucks this way. You would think with all those trucks you could send one to give people hope!

  6. This is a big city & Orange County Orlando flop Florida power would not be on soon like today there’s no workers in Orlando Pine Hills area whatsoever so what are you guys talking about

  7. Seems like all of Apopka has life except for the streets that really are incorporated or have half Apopka and half orange and it just seems like the poor streets don’t have lights that’s not cool I live in an area that most people have only well water and that means that no well no water I know they may be working hard to restore electricity and I also think all people that are from other states that I helping I just hope they get to this one little Street on Victory Drive /shrugs Road☺

  8. Still no power On 1st and s centeral ave in Apopka 32703 We have not seen anyone yet to repair the line that is down at 45 south centeral ave

  9. Very disappointed in Duke Energy communications. Watched transformers blow on Clarke in Ocoee. No site of any work crews. Would love to know if the homes of the big shots at Duke have power. Workers are working hard. Are you “managers” out there too? We’re just one of the many victims when you get your increases.

  10. I live at 3708 pipes o the glenway haven’t seen anyone and i have lose a lot of food can,t sleep cause to hot but would like to know why no one has came to look at anything people across the street never loss power and at top of the block they got power please ocuo or duke restore power it has been 6 days of hell help us pleasr

  11. I have yet to see any Duke trucks in the Sweetwater area of Apopka. 9/14 11:20 PM. Doesn’t seem Round The Clock as stated in their press releases. Also there is no status updates when you get their recorded message

  12. Sure wish we seen someone around Lewis and Simon Ave.’s in Apopka, not a worker in sight… and they say power by tommorow… I hope the lady on the phone just wasn’t blowing smoke and she actually knew what she was talking about I have babies to worry about no electric means no water from Iran well here….

    • That was supposed to say because there’s no electricity there is no water we are on well I don’t know what that other thing was about Iran

  13. 10th Street don’t have power either and haven’t seen no Duke Energy my little grandson is broke out with hives from the heat so bad it’s just sad I just wish they would let people know how long it’s going to be kids who got school coming up soon need cleaned clothes and good showers and rest can’t sleep with no air conditioning. And hot food would be nice.

  14. Our community has been out since Sunday, but each and every community and business had had power for days now and here we sit. The Duke call center is hopeless, text messages or calls for updates never get sent to us. The automated line is all screws up and does not correctly count the calls. No real Duke Energy person to speak to, armed security guards protecting the satellite offices. People just want answers and updates rather than make people think they are not important enough to bother. I think we all should push to get another power company as well as all of our communities need the lines run underground. Everyone that has not lost power or did for only hours has been underground lines.


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